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- Frequently Asked Questions
There is a nominal handling charge of INR 175.Rs per product. However, this facility is not available in certain cities. You can contact us on the helpline number for further information.
Cash-on-Delivery (C-O-D) is an alternate method of purchasing from us, other than Online (By Credit/Debit card and Net banking) and Cheque/DD. In the C-o-D payment terms or C-O-D service, you pay at the time of the actual delivery, rather than paying in advance.
The delivery time takes 2-3 days extra under COD option due to some process with the
courier company.
There are absolutely no hidden charges when you make a purchase with AuthenticShopee.com. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
PAYMENTS:-
AuthenticShopee.com offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express), Net Banking, Demand Draft/Cheque, and Cash on Delivery. All Credit/Debit card details remain confidential and private. PerfumePapa.com and our trusted payment gateways use SSL encryption technology to
protect your card information.
To cancel an order please send an email to info@authenticshopee.com. Please include the word ""CANCEL"" and your order number in the subject of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please
note, If your order has been dispatched from our end, we will not be able to cancel the order. If you received the product, still it will be eligible for replacement or refund. Please refer to our ""Return and Cancellation Policy"".
You can review the status and other information of all your orders, whether processing or dispatched, that you have placed with AuthenticShopee.com. To check the status of your processing orders, click on the ""My Accounts link ,this will take you to your My Account page, where you can click on the ""My Orders link to view the status of all orders. To
view the status of a specific order, click on the ""Order Number. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.
Once you have completed the order process, your order is processed internally (and immediately). PerfumePapa.com will send a confirmation mail for your order, to the email address associated with your PerfumePapa.com order/account. In this mail you will be provided with a unique Order ID (eg. ORD123456 ) for your reference with our
customer service team, a listing of the item/s you have ordered and an expected time of delivery.
The maximum order value for a C-O-D payment is Rs.4000. It's strictly a cash-only payment method.
We accept all VISA and MasterCard, both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. To use American Express Cards please choose the ""Debit Cards > Other Banks > Credit
Card > AMEX"" options. All Credit/Debit card details remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information.
We accept all VISA and MasterCard, both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. To use American Express Cards please choose the ""Debit Cards > Other Banks > Credit
Card > AMEX"" options. All Credit/Debit card details remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information.
We Provide free shipping on all items if your total order amount is Rs.1000 or more (inclusive of all). Otherwise Rs.100 is charged as delivery charges.
We aim to deliver all orders within 3-12 working days. Please note, we cannot guarantee delivery to remote rural areas within our normal timescales. If you live in a remote area please allow extra time for delivery. If you are concerned about delivery times please contact us.
We process all deliveries through reputed couriers Channels. If there is no courier service available for your area we send the parcel through Speed Post or Registered post What about warranty and hidden costs (sales tax, octroi etc.) There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the
final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
We always endeavour to deliver your order as quickly as possible. As such, if your order hasn't arrived within 7-10 working days (Monday-Friday) of receiving your dispatch confirmation email. please email us at info@authenticshopee.com and we will investigate immediately.
Currently we only offer delivery within India.
All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap and items are safely secured with bubble wrap.
All AuthenticShopee.com items are delivered through reputed courier partners - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier Chanel partners.
Still have questions please email us at info@authenticshopee.com. We prefer email communications so that you have record of all the communication.